{"id":15517,"date":"2026-01-19T10:29:03","date_gmt":"2026-01-19T09:29:03","guid":{"rendered":"https:\/\/www.dpmhk.cz\/?page_id=15517"},"modified":"2026-03-12T10:19:06","modified_gmt":"2026-03-12T09:19:06","slug":"reklamace-sms-jizdenky","status":"publish","type":"page","link":"https:\/\/www.dpmhk.cz\/cz\/jizdenky\/zpusob-nakupu-jizdenky\/sms-jizdenky\/reklamace-sms-jizdenky\/","title":{"rendered":"Reklamace SMS j\u00edzdenky"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"15517\" class=\"elementor elementor-15517\" wpc-filter-elementor-widget=\"1\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2069f75 e-flex e-con-boxed e-con e-parent\" data-id=\"2069f75\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-81e7ac8 elementor-widget elementor-widget-breadcrumbs\" data-id=\"81e7ac8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/www.dpmhk.cz\/cz\/\"><span class=\"fa fa-home\" aria-hidden=\"true\"><\/span><span class=\"screen-reader-text\">Dom\u016f<\/span><\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-162df80 elementor-widget elementor-widget-heading\" data-id=\"162df80\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Reklamace SMS j\u00edzdenky<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ce2c91 elementor-widget-mobile__width-auto elementor-widget elementor-widget-text-editor\" data-id=\"7ce2c91\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Nutnou podm\u00ednkou pro funk\u010dnost slu\u017eby SMS j\u00edzdenky u cestuj\u00edc\u00edho jsou povolen\u00e9 Premium SMS slu\u017eby<\/strong> na jeho mobiln\u00edm za\u0159\u00edzen\u00ed. Pokud u sv\u00e9ho oper\u00e1tora nem\u00e1 cestuj\u00edc\u00ed tyto slu\u017eby povoleny, slu\u017eba SMS j\u00edzdenka nebude fungovat a v tomto p\u0159\u00edpad\u011b nebude reklamace uzn\u00e1na. Nebudou mu toti\u017e z jeho telefonn\u00edho \u00fa\u010dtu inkasov\u00e1ny \u017e\u00e1dn\u00e9 finan\u010dn\u00ed prost\u0159edky.<\/p><p>V ostatn\u00edch p\u0159\u00edpadech m\u00e1 cestuj\u00edc\u00ed n\u011bkolik zp\u016fsob\u016f, jak podat reklamaci:<\/p><ul><li>on-line vypln\u011bn\u00edm reklama\u010dn\u00edho formul\u00e1\u0159e &#8211; n\u00ed\u017ee\u00a0<\/li><li>telefonicky na lince z\u00e1kaznick\u00e9 podpory na tel. <a href=\"tel:+420234493120\">234 493 120<\/a><\/li><li>mailem na adresu: <a href=\"mailto:helpdesk@comverga.com\">helpdesk@comverga.com<\/a><\/li><li>po\u0161tou (<a href=\"https:\/\/www.dpmhk.cz\/wp-content\/uploads\/2026\/01\/sms-jizdenka-reklamacni-formular.pdf\" target=\"_blank\" rel=\"noopener\">PDF formul\u00e1\u0159<\/a>) na adresu: COMVERGA a.s., t\u0159. Karla IV. 468, 500 02 Hradec Kr\u00e1lov\u00e9<\/li><\/ul><p>V\u00fdsledek reklamace bude cestuj\u00edc\u00edmu sd\u011blen p\u00edsemn\u011b v z\u00e1konn\u00e9 lh\u016ft\u011b 30 dn\u00ed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a35c63 elementor-widget elementor-widget-shortcode\" data-id=\"8a35c63\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><style id=\"wpforms-css-vars-20640\">\n\t\t\t\t#wpforms-20640 {\n\t\t\t\t--wpforms-field-border-style: none;\n--wpforms-field-border-radius: 13px;\n--wpforms-field-border-color: rgba(0, 0, 0, 0.25);\n--wpforms-field-border-color-spare: rgba(0, 0, 0, 0.25);\n--wpforms-field-text-color: rgba(0, 0, 0, 0.7);\n--wpforms-label-color: #000000;\n--wpforms-label-sublabel-color: #999696;\n--wpforms-label-error-color: #ee0000;\n--wpforms-button-border-radius: 29px;\n--wpforms-button-background-color: #ee0000;\n--wpforms-container-padding: 35px;\n--wpforms-container-border-radius: 13px;\n--wpforms-background-color: #ffeca1;\n--wpforms-field-border-size: 0px;\n--wpforms-field-size-input-height: 43px;\n--wpforms-field-size-input-spacing: 15px;\n--wpforms-field-size-font-size: 16px;\n--wpforms-field-size-line-height: 19px;\n--wpforms-field-size-padding-h: 14px;\n--wpforms-field-size-checkbox-size: 16px;\n--wpforms-field-size-sublabel-spacing: 5px;\n--wpforms-field-size-icon-size: 1;\n--wpforms-label-size-font-size: 16px;\n--wpforms-label-size-line-height: 19px;\n--wpforms-label-size-sublabel-font-size: 14px;\n--wpforms-label-size-sublabel-line-height: 17px;\n--wpforms-button-size-font-size: 17px;\n--wpforms-button-size-height: 41px;\n--wpforms-button-size-padding-h: 15px;\n--wpforms-button-size-margin-top: 10px;\n--wpforms-container-shadow-size-box-shadow: none;\n\t\t\t}\n\t\t\t<\/style><div class=\"wpforms-container wpforms-container-full wpforms-render-modern\" id=\"wpforms-20640\"><form id=\"wpforms-form-20640\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"20640\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/cz\/wp-json\/wp\/v2\/pages\/15517\" data-token=\"d74a6cd129615dfd04ab458f7e099b74\" data-token-time=\"1775710522\"><noscript class=\"wpforms-error-noscript\">Chcete-li vyplnit tento formul\u00e1\u0159, pros\u00edm povolte v prohl\u00ed\u017ee\u010di JavaScript.<\/noscript><div id=\"wpforms-error-noscript\" style=\"display: none;\">Chcete-li vyplnit tento formul\u00e1\u0159, pros\u00edm povolte v prohl\u00ed\u017ee\u010di JavaScript.<\/div><div class=\"wpforms-field-container\"><div id=\"wpforms-20640-field_1-container\" class=\"wpforms-field wpforms-field-date-time\" data-field-id=\"1\"><fieldset><legend class=\"wpforms-field-label\">Datum a \u010das odesl\u00e1n\u00ed SMS <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><div class=\"wpforms-field-row wpforms-field-medium\"><div class=\"wpforms-field-row-block wpforms-date-type-datepicker\"><div class=\"wpforms-datepicker-wrap\"><input type=\"text\" id=\"wpforms-20640-field_1\" class=\"wpforms-field-date-time-date wpforms-datepicker wpforms-field-required\" data-date-format=\"d.m.Y\" data-disable-past-dates=\"0\" data-input=\"true\" name=\"wpforms[fields][1][date]\" aria-errormessage=\"wpforms-20640-field_1-error\" required><a title=\"Clear Date\" data-clear role=\"button\" tabindex=\"0\" class=\"wpforms-datepicker-clear\" aria-label=\"Clear Date\" style=\"display:none;\"><\/a><\/div><label for=\"wpforms-20640-field_1\" class=\"wpforms-field-sublabel after\">Date<\/label><\/div><div class=\"wpforms-field-row-block\"><input type=\"text\" id=\"wpforms-20640-field_1-time\" class=\"wpforms-field-date-time-time wpforms-timepicker wpforms-field-required\" data-time-format=\"H:i\" data-step=\"15\" data-rule-time24h=\"true\" name=\"wpforms[fields][1][time]\" aria-errormessage=\"wpforms-20640-field_1-time-error\" required><label for=\"wpforms-20640-field_1-time\" class=\"wpforms-field-sublabel after\">Time<\/label><\/div><\/div><\/fieldset><\/div><div id=\"wpforms-20640-field_3-container\" class=\"wpforms-field wpforms-field-phone\" data-field-id=\"3\"><label class=\"wpforms-field-label\" for=\"wpforms-20640-field_3\">Telefonn\u00ed \u010d\u00edslo, ze kter\u00e9ho byla SMS odesl\u00e1na <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"tel\" id=\"wpforms-20640-field_3\" class=\"wpforms-field-small wpforms-field-required wpforms-smart-phone-field\" data-rule-smart-phone-field=\"true\" name=\"wpforms[fields][3]\" aria-label=\"Telefonn\u00ed \u010d\u00edslo, ze kter\u00e9ho byla SMS odesl\u00e1na\" aria-errormessage=\"wpforms-20640-field_3-error\" required><\/div>\t\t<div id=\"wpforms-20640-field_2-container\"\n\t\t\tclass=\"wpforms-field wpforms-field-text\"\n\t\t\tdata-field-type=\"text\"\n\t\t\tdata-field-id=\"2\"\n\t\t\t>\n\t\t\t<label class=\"wpforms-field-label\" for=\"wpforms-20640-field_2\" >SMS odesl\u00e1na Telefonn\u00ed<\/label>\n\t\t\t<input type=\"text\" id=\"wpforms-20640-field_2\" class=\"wpforms-field-medium\" name=\"wpforms[fields][2]\" >\n\t\t<\/div>\n\t\t<div id=\"wpforms-20640-field_4-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"4\"><label class=\"wpforms-field-label\" for=\"wpforms-20640-field_4\">E-mail <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"email\" id=\"wpforms-20640-field_4\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][4]\" spellcheck=\"false\" aria-errormessage=\"wpforms-20640-field_4-error\" required><\/div><div id=\"wpforms-20640-field_5-container\" class=\"wpforms-field wpforms-field-phone\" data-field-id=\"5\"><label class=\"wpforms-field-label\" for=\"wpforms-20640-field_5\">Kontaktn\u00ed telefonn\u00ed \u010d\u00edslo <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"tel\" id=\"wpforms-20640-field_5\" class=\"wpforms-field-small wpforms-field-required wpforms-smart-phone-field\" data-rule-smart-phone-field=\"true\" name=\"wpforms[fields][5]\" aria-label=\"Kontaktn\u00ed telefonn\u00ed \u010d\u00edslo\" aria-errormessage=\"wpforms-20640-field_5-error\" required><\/div><div id=\"wpforms-20640-field_6-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"6\"><label class=\"wpforms-field-label\" for=\"wpforms-20640-field_6\">D\u016fvod reklamace <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><textarea id=\"wpforms-20640-field_6\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][6]\" placeholder=\"Zde co nejp\u0159esn\u011bji popi\u0161te d\u016fvod va\u0161\u00ed reklamace.\" aria-errormessage=\"wpforms-20640-field_6-error\" required><\/textarea><\/div><script>\n\t\t\t\t( function() {\n\t\t\t\t\tconst style = document.createElement( 'style' );\n\t\t\t\t\tstyle.appendChild( document.createTextNode( '#wpforms-20640-field_2-container { position: absolute !important; overflow: hidden !important; display: inline !important; height: 1px !important; width: 1px !important; z-index: -1000 !important; padding: 0 !important; } #wpforms-20640-field_2-container input { visibility: hidden; } #wpforms-conversational-form-page #wpforms-20640-field_2-container label { counter-increment: none; }' ) );\n\t\t\t\t\tdocument.head.appendChild( style );\n\t\t\t\t\tdocument.currentScript?.remove();\n\t\t\t\t} )();\n\t\t\t<\/script><\/div><!-- .wpforms-field-container --><div class=\"wpforms-recaptcha-container wpforms-is-recaptcha wpforms-is-recaptcha-type-v2\" ><div class=\"g-recaptcha\" data-sitekey=\"6LfAmFYsAAAAAPf-gjBaCbV7Z5k6Ihqjd7gjMm__\"><\/div><input type=\"text\" name=\"g-recaptcha-hidden\" class=\"wpforms-recaptcha-hidden\" style=\"position:absolute!important;clip:rect(0,0,0,0)!important;height:1px!important;width:1px!important;border:0!important;overflow:hidden!important;padding:0!important;margin:0!important;\" data-rule-recaptcha=\"1\"><\/div><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"20640\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/www.dpmhk.cz\/cz\/wp-json\/wp\/v2\/pages\/15517\"><input type=\"hidden\" name=\"url_referer\" value=\"\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-20640\" class=\"wpforms-submit\" data-alt-text=\"Odes\u00edl\u00e1ni...\" data-submit-text=\"Odeslat\" aria-live=\"assertive\" value=\"wpforms-submit\">Odeslat<\/button><img decoding=\"async\" src=\"https:\/\/www.dpmhk.cz\/wp-content\/plugins\/wpforms\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Na\u010d\u00edt\u00e1n\u00ed\"><\/div><\/form><\/div>  <!-- .wpforms-container --><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Reklamace SMS j\u00edzdenky Nutnou podm\u00ednkou pro funk\u010dnost slu\u017eby SMS j\u00edzdenky u cestuj\u00edc\u00edho jsou povolen\u00e9 Premium SMS slu\u017eby na jeho mobiln\u00edm za\u0159\u00edzen\u00ed. Pokud u sv\u00e9ho oper\u00e1tora nem\u00e1 cestuj\u00edc\u00ed tyto slu\u017eby povoleny, slu\u017eba SMS j\u00edzdenka nebude fungovat a v tomto p\u0159\u00edpad\u011b nebude reklamace uzn\u00e1na. Nebudou mu toti\u017e z jeho telefonn\u00edho \u00fa\u010dtu inkasov\u00e1ny \u017e\u00e1dn\u00e9 finan\u010dn\u00ed prost\u0159edky. V ostatn\u00edch [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":7487,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-15517","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Reklamace SMS j\u00edzdenky: Jak spr\u00e1vn\u011b postupovat - Dopravn\u00ed podnik m\u011bsta Hradce Kr\u00e1lov\u00e9<\/title>\n<meta name=\"description\" content=\"Reklamace SMS j\u00edzdenky m\u016f\u017ee b\u00fdt jednoduch\u00e1. Zjist\u011bte, jak\u00e9 kroky podniknout k \u00fasp\u011b\u0161n\u00e9mu vy\u0159\u00edzen\u00ed reklamace.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.dpmhk.cz\/cz\/jizdenky\/zpusob-nakupu-jizdenky\/sms-jizdenky\/reklamace-sms-jizdenky\/\" \/>\n<meta property=\"og:locale\" content=\"cs_CZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reklamace SMS j\u00edzdenky\" \/>\n<meta property=\"og:description\" content=\"Reklamace SMS j\u00edzdenky m\u016f\u017ee b\u00fdt jednoduch\u00e1. Zjist\u011bte, jak\u00e9 kroky podniknout k \u00fasp\u011b\u0161n\u00e9mu vy\u0159\u00edzen\u00ed reklamace.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.dpmhk.cz\/cz\/jizdenky\/zpusob-nakupu-jizdenky\/sms-jizdenky\/reklamace-sms-jizdenky\/\" \/>\n<meta property=\"og:site_name\" content=\"Dopravn\u00ed podnik m\u011bsta Hradce Kr\u00e1lov\u00e9\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/dopravnipodnikhk\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-12T09:19:06+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.dpmhk.cz\/wp-content\/uploads\/2025\/11\/dopravni-podnik-hk-oznacnik-zastavka.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1600\" \/>\n\t<meta property=\"og:image:height\" content=\"1067\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Odhadovan\u00e1 doba \u010dten\u00ed\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minuta\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.dpmhk.cz\\\/jizdenky\\\/zpusob-nakupu-jizdenky\\\/sms-jizdenky\\\/reklamace-sms-jizdenky\\\/\",\"url\":\"https:\\\/\\\/www.dpmhk.cz\\\/jizdenky\\\/zpusob-nakupu-jizdenky\\\/sms-jizdenky\\\/reklamace-sms-jizdenky\\\/\",\"name\":\"Reklamace SMS j\u00edzdenky: Jak spr\u00e1vn\u011b postupovat - Dopravn\u00ed podnik m\u011bsta Hradce Kr\u00e1lov\u00e9\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.dpmhk.cz\\\/cz\\\/#website\"},\"datePublished\":\"2026-01-19T09:29:03+00:00\",\"dateModified\":\"2026-03-12T09:19:06+00:00\",\"description\":\"Reklamace SMS j\u00edzdenky m\u016f\u017ee b\u00fdt jednoduch\u00e1. Zjist\u011bte, jak\u00e9 kroky podniknout k \u00fasp\u011b\u0161n\u00e9mu vy\u0159\u00edzen\u00ed reklamace.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.dpmhk.cz\\\/jizdenky\\\/zpusob-nakupu-jizdenky\\\/sms-jizdenky\\\/reklamace-sms-jizdenky\\\/#breadcrumb\"},\"inLanguage\":\"cs\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.dpmhk.cz\\\/jizdenky\\\/zpusob-nakupu-jizdenky\\\/sms-jizdenky\\\/reklamace-sms-jizdenky\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.dpmhk.cz\\\/jizdenky\\\/zpusob-nakupu-jizdenky\\\/sms-jizdenky\\\/reklamace-sms-jizdenky\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Dom\u016f\",\"item\":\"https:\\\/\\\/www.dpmhk.cz\\\/cz\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"J\u00edzdenky\",\"item\":\"https:\\\/\\\/www.dpmhk.cz\\\/cz\\\/jizdenky\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Zp\u016fsob n\u00e1kupu j\u00edzdenky\",\"item\":\"https:\\\/\\\/www.dpmhk.cz\\\/cz\\\/jizdenky\\\/zpusob-nakupu-jizdenky\\\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"SMS j\u00edzdenky\",\"item\":\"https:\\\/\\\/www.dpmhk.cz\\\/cz\\\/jizdenky\\\/zpusob-nakupu-jizdenky\\\/sms-jizdenky\\\/\"},{\"@type\":\"ListItem\",\"position\":5,\"name\":\"Reklamace SMS j\u00edzdenky\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.dpmhk.cz\\\/cz\\\/#website\",\"url\":\"https:\\\/\\\/www.dpmhk.cz\\\/cz\\\/\",\"name\":\"Dopravn\u00ed podnik m\u011bsta Hradce Kr\u00e1lov\u00e9\",\"description\":\"Ofici\u00e1ln\u00ed webov\u00e9 str\u00e1nky\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.dpmhk.cz\\\/cz\\\/#organization\"},\"alternateName\":\"Dopravn\u00ed podnik m\u011bsta Hradce Kr\u00e1lov\u00e9\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.dpmhk.cz\\\/cz\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"cs\"},{\"@type\":[\"Organization\",\"Place\"],\"@id\":\"https:\\\/\\\/www.dpmhk.cz\\\/cz\\\/#organization\",\"name\":\"Dopravn\u00ed podnik m\u011bsta Hradce Kr\u00e1lov\u00e9, a.s.\",\"alternateName\":\"DPmHK\",\"url\":\"https:\\\/\\\/www.dpmhk.cz\\\/cz\\\/\",\"logo\":{\"@id\":\"https:\\\/\\\/www.dpmhk.cz\\\/jizdenky\\\/zpusob-nakupu-jizdenky\\\/sms-jizdenky\\\/reklamace-sms-jizdenky\\\/#local-main-organization-logo\"},\"image\":{\"@id\":\"https:\\\/\\\/www.dpmhk.cz\\\/jizdenky\\\/zpusob-nakupu-jizdenky\\\/sms-jizdenky\\\/reklamace-sms-jizdenky\\\/#local-main-organization-logo\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/dopravnipodnikhk\\\/\",\"https:\\\/\\\/www.instagram.com\\\/dopravnipodnikhk\\\/\",\"https:\\\/\\\/www.youtube.com\\\/@dopravnipodnik-hk\"],\"legalName\":\"Dopravn\u00ed podnik m\u011bsta Hradce Kr\u00e1lov\u00e9, a.s.\",\"foundingDate\":\"1948-04-26\",\"numberOfEmployees\":{\"@type\":\"QuantitativeValue\",\"minValue\":\"201\",\"maxValue\":\"500\"},\"ownershipFundingInfo\":\"https:\\\/\\\/www.dpmhk.cz\\\/cz\\\/o-nas\\\/o-spolecnosti\\\/\",\"actionableFeedbackPolicy\":\"https:\\\/\\\/www.dpmhk.cz\\\/cz\\\/o-nas\\\/dokumenty-formulare\\\/\",\"ethicsPolicy\":\"https:\\\/\\\/www.dpmhk.cz\\\/cz\\\/o-nas\\\/o-spolecnosti\\\/\",\"diversityStaffingReport\":\"https:\\\/\\\/www.dpmhk.cz\\\/cz\\\/kariera\\\/\",\"address\":{\"@id\":\"https:\\\/\\\/www.dpmhk.cz\\\/jizdenky\\\/zpusob-nakupu-jizdenky\\\/sms-jizdenky\\\/reklamace-sms-jizdenky\\\/#local-main-place-address\"},\"telephone\":[\"+420 495 089 271\",\"+420 495 546 095\"],\"contactPoint\":{\"@type\":\"ContactPoint\",\"email\":\"info@dpmhk.cz\"},\"openingHoursSpecification\":[{\"@type\":\"OpeningHoursSpecification\",\"dayOfWeek\":[\"Monday\",\"Wednesday\"],\"opens\":\"07:00\",\"closes\":\"17:00\"},{\"@type\":\"OpeningHoursSpecification\",\"dayOfWeek\":[\"Tuesday\",\"Thursday\"],\"opens\":\"07:00\",\"closes\":\"16:30\"},{\"@type\":\"OpeningHoursSpecification\",\"dayOfWeek\":[\"Friday\"],\"opens\":\"07:00\",\"closes\":\"15:00\"},{\"@type\":\"OpeningHoursSpecification\",\"dayOfWeek\":[\"Saturday\",\"Sunday\"],\"opens\":\"00:00\",\"closes\":\"00:00\"}],\"vatID\":\"CZ25267213\",\"taxID\":\"25267213\"},{\"@type\":\"PostalAddress\",\"@id\":\"https:\\\/\\\/www.dpmhk.cz\\\/jizdenky\\\/zpusob-nakupu-jizdenky\\\/sms-jizdenky\\\/reklamace-sms-jizdenky\\\/#local-main-place-address\",\"streetAddress\":\"Pouchovsk\u00e1 153\",\"addressLocality\":\"Hradec Kr\u00e1lov\u00e9\",\"postalCode\":\"500 03\",\"addressRegion\":\"Aktivn\u00ed\",\"addressCountry\":\"CZ\"},{\"@type\":\"ImageObject\",\"inLanguage\":\"cs\",\"@id\":\"https:\\\/\\\/www.dpmhk.cz\\\/jizdenky\\\/zpusob-nakupu-jizdenky\\\/sms-jizdenky\\\/reklamace-sms-jizdenky\\\/#local-main-organization-logo\",\"url\":\"https:\\\/\\\/www.dpmhk.cz\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/DP_HK_Logo_cerne2025-1.svg\",\"contentUrl\":\"https:\\\/\\\/www.dpmhk.cz\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/DP_HK_Logo_cerne2025-1.svg\",\"width\":123,\"height\":60,\"caption\":\"Dopravn\u00ed podnik m\u011bsta Hradce Kr\u00e1lov\u00e9, a.s.\"}]}<\/script>\n<meta name=\"geo.placename\" content=\"Hradec Kr\u00e1lov\u00e9\" \/>\n<meta name=\"geo.region\" content=\"\u010cesk\u00e1 republika\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Reklamace SMS j\u00edzdenky: Jak spr\u00e1vn\u011b postupovat - Dopravn\u00ed podnik m\u011bsta Hradce Kr\u00e1lov\u00e9","description":"Reklamace SMS j\u00edzdenky m\u016f\u017ee b\u00fdt jednoduch\u00e1. Zjist\u011bte, jak\u00e9 kroky podniknout k \u00fasp\u011b\u0161n\u00e9mu vy\u0159\u00edzen\u00ed reklamace.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.dpmhk.cz\/cz\/jizdenky\/zpusob-nakupu-jizdenky\/sms-jizdenky\/reklamace-sms-jizdenky\/","og_locale":"cs_CZ","og_type":"article","og_title":"Reklamace SMS j\u00edzdenky","og_description":"Reklamace SMS j\u00edzdenky m\u016f\u017ee b\u00fdt jednoduch\u00e1. Zjist\u011bte, jak\u00e9 kroky podniknout k \u00fasp\u011b\u0161n\u00e9mu vy\u0159\u00edzen\u00ed reklamace.","og_url":"https:\/\/www.dpmhk.cz\/cz\/jizdenky\/zpusob-nakupu-jizdenky\/sms-jizdenky\/reklamace-sms-jizdenky\/","og_site_name":"Dopravn\u00ed podnik m\u011bsta Hradce Kr\u00e1lov\u00e9","article_publisher":"https:\/\/www.facebook.com\/dopravnipodnikhk\/","article_modified_time":"2026-03-12T09:19:06+00:00","og_image":[{"width":1600,"height":1067,"url":"https:\/\/www.dpmhk.cz\/wp-content\/uploads\/2025\/11\/dopravni-podnik-hk-oznacnik-zastavka.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Odhadovan\u00e1 doba \u010dten\u00ed":"1 minuta"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.dpmhk.cz\/jizdenky\/zpusob-nakupu-jizdenky\/sms-jizdenky\/reklamace-sms-jizdenky\/","url":"https:\/\/www.dpmhk.cz\/jizdenky\/zpusob-nakupu-jizdenky\/sms-jizdenky\/reklamace-sms-jizdenky\/","name":"Reklamace SMS j\u00edzdenky: Jak spr\u00e1vn\u011b postupovat - Dopravn\u00ed podnik m\u011bsta Hradce Kr\u00e1lov\u00e9","isPartOf":{"@id":"https:\/\/www.dpmhk.cz\/cz\/#website"},"datePublished":"2026-01-19T09:29:03+00:00","dateModified":"2026-03-12T09:19:06+00:00","description":"Reklamace SMS j\u00edzdenky m\u016f\u017ee b\u00fdt jednoduch\u00e1. Zjist\u011bte, jak\u00e9 kroky podniknout k \u00fasp\u011b\u0161n\u00e9mu vy\u0159\u00edzen\u00ed reklamace.","breadcrumb":{"@id":"https:\/\/www.dpmhk.cz\/jizdenky\/zpusob-nakupu-jizdenky\/sms-jizdenky\/reklamace-sms-jizdenky\/#breadcrumb"},"inLanguage":"cs","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.dpmhk.cz\/jizdenky\/zpusob-nakupu-jizdenky\/sms-jizdenky\/reklamace-sms-jizdenky\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.dpmhk.cz\/jizdenky\/zpusob-nakupu-jizdenky\/sms-jizdenky\/reklamace-sms-jizdenky\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Dom\u016f","item":"https:\/\/www.dpmhk.cz\/cz\/"},{"@type":"ListItem","position":2,"name":"J\u00edzdenky","item":"https:\/\/www.dpmhk.cz\/cz\/jizdenky\/"},{"@type":"ListItem","position":3,"name":"Zp\u016fsob n\u00e1kupu j\u00edzdenky","item":"https:\/\/www.dpmhk.cz\/cz\/jizdenky\/zpusob-nakupu-jizdenky\/"},{"@type":"ListItem","position":4,"name":"SMS j\u00edzdenky","item":"https:\/\/www.dpmhk.cz\/cz\/jizdenky\/zpusob-nakupu-jizdenky\/sms-jizdenky\/"},{"@type":"ListItem","position":5,"name":"Reklamace SMS j\u00edzdenky"}]},{"@type":"WebSite","@id":"https:\/\/www.dpmhk.cz\/cz\/#website","url":"https:\/\/www.dpmhk.cz\/cz\/","name":"Dopravn\u00ed podnik m\u011bsta Hradce Kr\u00e1lov\u00e9","description":"Ofici\u00e1ln\u00ed webov\u00e9 str\u00e1nky","publisher":{"@id":"https:\/\/www.dpmhk.cz\/cz\/#organization"},"alternateName":"Dopravn\u00ed podnik m\u011bsta Hradce Kr\u00e1lov\u00e9","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.dpmhk.cz\/cz\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"cs"},{"@type":["Organization","Place"],"@id":"https:\/\/www.dpmhk.cz\/cz\/#organization","name":"Dopravn\u00ed podnik m\u011bsta Hradce Kr\u00e1lov\u00e9, a.s.","alternateName":"DPmHK","url":"https:\/\/www.dpmhk.cz\/cz\/","logo":{"@id":"https:\/\/www.dpmhk.cz\/jizdenky\/zpusob-nakupu-jizdenky\/sms-jizdenky\/reklamace-sms-jizdenky\/#local-main-organization-logo"},"image":{"@id":"https:\/\/www.dpmhk.cz\/jizdenky\/zpusob-nakupu-jizdenky\/sms-jizdenky\/reklamace-sms-jizdenky\/#local-main-organization-logo"},"sameAs":["https:\/\/www.facebook.com\/dopravnipodnikhk\/","https:\/\/www.instagram.com\/dopravnipodnikhk\/","https:\/\/www.youtube.com\/@dopravnipodnik-hk"],"legalName":"Dopravn\u00ed podnik m\u011bsta Hradce Kr\u00e1lov\u00e9, a.s.","foundingDate":"1948-04-26","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"201","maxValue":"500"},"ownershipFundingInfo":"https:\/\/www.dpmhk.cz\/cz\/o-nas\/o-spolecnosti\/","actionableFeedbackPolicy":"https:\/\/www.dpmhk.cz\/cz\/o-nas\/dokumenty-formulare\/","ethicsPolicy":"https:\/\/www.dpmhk.cz\/cz\/o-nas\/o-spolecnosti\/","diversityStaffingReport":"https:\/\/www.dpmhk.cz\/cz\/kariera\/","address":{"@id":"https:\/\/www.dpmhk.cz\/jizdenky\/zpusob-nakupu-jizdenky\/sms-jizdenky\/reklamace-sms-jizdenky\/#local-main-place-address"},"telephone":["+420 495 089 271","+420 495 546 095"],"contactPoint":{"@type":"ContactPoint","email":"info@dpmhk.cz"},"openingHoursSpecification":[{"@type":"OpeningHoursSpecification","dayOfWeek":["Monday","Wednesday"],"opens":"07:00","closes":"17:00"},{"@type":"OpeningHoursSpecification","dayOfWeek":["Tuesday","Thursday"],"opens":"07:00","closes":"16:30"},{"@type":"OpeningHoursSpecification","dayOfWeek":["Friday"],"opens":"07:00","closes":"15:00"},{"@type":"OpeningHoursSpecification","dayOfWeek":["Saturday","Sunday"],"opens":"00:00","closes":"00:00"}],"vatID":"CZ25267213","taxID":"25267213"},{"@type":"PostalAddress","@id":"https:\/\/www.dpmhk.cz\/jizdenky\/zpusob-nakupu-jizdenky\/sms-jizdenky\/reklamace-sms-jizdenky\/#local-main-place-address","streetAddress":"Pouchovsk\u00e1 153","addressLocality":"Hradec Kr\u00e1lov\u00e9","postalCode":"500 03","addressRegion":"Aktivn\u00ed","addressCountry":"CZ"},{"@type":"ImageObject","inLanguage":"cs","@id":"https:\/\/www.dpmhk.cz\/jizdenky\/zpusob-nakupu-jizdenky\/sms-jizdenky\/reklamace-sms-jizdenky\/#local-main-organization-logo","url":"https:\/\/www.dpmhk.cz\/wp-content\/uploads\/2025\/11\/DP_HK_Logo_cerne2025-1.svg","contentUrl":"https:\/\/www.dpmhk.cz\/wp-content\/uploads\/2025\/11\/DP_HK_Logo_cerne2025-1.svg","width":123,"height":60,"caption":"Dopravn\u00ed podnik m\u011bsta Hradce Kr\u00e1lov\u00e9, a.s."}]},"geo.placename":"Hradec Kr\u00e1lov\u00e9","geo.region":"\u010cesk\u00e1 republika"},"_links":{"self":[{"href":"https:\/\/www.dpmhk.cz\/cz\/wp-json\/wp\/v2\/pages\/15517","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.dpmhk.cz\/cz\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.dpmhk.cz\/cz\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.dpmhk.cz\/cz\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.dpmhk.cz\/cz\/wp-json\/wp\/v2\/comments?post=15517"}],"version-history":[{"count":5,"href":"https:\/\/www.dpmhk.cz\/cz\/wp-json\/wp\/v2\/pages\/15517\/revisions"}],"predecessor-version":[{"id":21595,"href":"https:\/\/www.dpmhk.cz\/cz\/wp-json\/wp\/v2\/pages\/15517\/revisions\/21595"}],"up":[{"embeddable":true,"href":"https:\/\/www.dpmhk.cz\/cz\/wp-json\/wp\/v2\/pages\/7487"}],"wp:attachment":[{"href":"https:\/\/www.dpmhk.cz\/cz\/wp-json\/wp\/v2\/media?parent=15517"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}