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obtains 1 photograph of the ID format 3.5 x 4.5 cm (the photo will be returned to him together with the finished card)
Submitting a request form
the applicant comes with a request form and a photograph to one of the DPmHK stores
present an identity card or other identity document to check personal data
pay a handling fee for issuing the card in the amount of CZK 95
receives and carefully stores a requisition slip with the assigned serial number, the date of submission of the request and the date from which the card can be picked up at the same shop
Receipt of the finished card
Starting from the set date for picking up the card, the applicant will come with a request slip to the relevant dispensing point to collect the card
checks the correctness of the data on the card and signs its receipt
the passenger can immediately charge the card with a season ticket valid according to the valid tariff, or can also deposit funds on the so-called electronic wallet to pay the individual fare ranging from CZK 50 to 4,000
the passenger proves the entitlement to the discounted fare by means of a relevant document (for pick-up at shops or for download, see the item Documents for download in this section or another document e.g. from school - ISIC, IN-karta ČD, etc.)
The cardholder will be issued a proof of recharge, which must be kept for possible complaints
City card while you wait
After ordering by phone at 495 089 271, the applicant will be in the DP customer center, ul. Pouchovská 153 in Hradec Králové City Card made while you wait. The applicant will agree on a specific time when he will come to the customer center, where a new card will be produced within 10-15 minutes after filling in the application, submitting an identity document and a photo. Without pre-ordering, it is not yet possible to produce new cards while you wait. The price for express card production is according to the valid price list. Only the first card can be produced while you wait, not a duplicate card of one holder.