Procedure for obtaining a request form

Before submitting the application

  • the applicant familiarizes himself with Terms of use of the card
  • fills in personal data on the application form
  • obtains 1 passport-sized photo of 3.5 x 4.5 cm (the photo will be returned to him together with the finished card)

Application submission

  • the applicant comes with an application form and a photo to one of DPmHK stores
  • submits an ID card or other proof of identity to check personal data
  • will pay the handling fee for issuing the card in the amount of CZK 95
  • receives and carefully keeps a copy of the application form with the assigned serial number, the date of submission of the application form and the date from which the card can be picked up at the same store

Taking over the finished card

  • checks the correctness of the data on the card and signs its acceptance
  • the passenger can immediately load the card with a timed ticket valid according to the valid tariff or can also deposit funds in a so-called electronic wallet to pay individual fares in the range from CZK 50 to 4,000
  • Passengers can prove their entitlement to a discounted fare with the appropriate document (to be picked up at stores or to download, see the item Downloadable documents in this section or another document, e.g. from school - ISIC, IN-card ČD, etc.)
  • the card holder will be issued with a proof of top-up, which must be kept for any claim 

City card on demand

After ordering by phone at phone no.  495 089 271, the applicant will be issued a City Card at the DP customer center, Pouchovská Street 153 in Hradec Králové. The applicant agrees on a specific time when he arrives at the customer center, where after filling out the application, presenting an identity document and a photo, a new card will be made for him within 10-15 minutes. Without pre-ordering, it is not yet possible for us to produce new cards while waiting. The price for express production of the card is according to the valid price list. While waiting, only the first card can be produced, not a duplicate card of one holder.