{"id":5193,"date":"2025-10-06T10:30:15","date_gmt":"2025-10-06T08:30:15","guid":{"rendered":"https:\/\/www.dopravnipodnikhk.cz\/?p=5193"},"modified":"2026-03-06T13:28:21","modified_gmt":"2026-03-06T12:28:21","slug":"research-university-hradec-kralove","status":"publish","type":"post","link":"https:\/\/www.dpmhk.cz\/en\/vyzkum-univerzity-hradec-kralove\/","title":{"rendered":"Research of the University of Hradec Kralove: Passengers buy tickets via e-reader without problems"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"5193\" class=\"elementor elementor-5193\" wpc-filter-elementor-widget=\"1\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2bd1951a e-flex e-con-boxed e-con e-parent\" data-id=\"2bd1951a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-19efd409 e-con-full e-flex e-con e-child\" data-id=\"19efd409\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a92ee30 elementor-widget elementor-widget-heading\" data-id=\"2a92ee30\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Research of the University of Hradec Kralove: Passengers buy tickets via e-reader without problems<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13bd788 elementor-widget elementor-widget-text-editor\" data-id=\"13bd788\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<span>Press release<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7df582c0 elementor-widget elementor-widget-text-editor\" data-id=\"7df582c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t6. 10. 2025\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-134cad55 elementor-widget elementor-widget-text-editor\" data-id=\"134cad55\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div><div><strong>The current check-in system has been in operation in Hradec Kr\u00e1lov\u00e9 public transport since April 2023. Since then, passengers can, among other things, purchase tickets for themselves and fellow passengers by simply attaching a payment card to the on-board reader. The ticketing displays and their operation were the main focus of the research. From 16 May to 1 June, 21 students of the Faculty of Arts of the University of Hradec Kr\u00e1lov\u00e9 observed passengers boarding and alighting on a total of nine public transport lines in Hradec Kr\u00e1lov\u00e9. A total of 7,883 passengers were recorded boarding. The research found that 18% of them somehow used the on-board reader display during boarding. On average, 98 to 99 passengers out of 100 successfully checked in using the displays. In any case, the transport company continues to monitor and improve the system.\u00a0<\/strong><\/div><div>\u00a0<\/div><div><strong>2 out of 10 passengers will use the reader\u00a0<\/strong><\/div><div>\u00a0<\/div><div>The study conducted says that a larger group of passengers do not use the on-board reader. The 82% of these riders include time ticket holders (who do not have to check in), SMS ticket holders, paper tickets, tickets purchased from the driver, riders with the option to use public transit for free, and this includes stowaways. The situation is slightly different when boarding through the front door, where passengers with a valid time ticket or a piece transfer ticket must also check in using a reader, and passenger interaction with the display is more than double. Which is what the research has shown and it fits the logic of the operation.\u00a0<\/div><div>\u00a0<\/div><div><strong>98 to 99 passengers out of 100 check in without any problems\u00a0<\/strong><\/div><div>\u00a0<\/div><div>Research has shown that 89% passengers who use the reader display check in quickly and without issue. Another 9% did take longer to purchase a ticket (the observed limit was 15 s), but they were also successful. More than 98% cases include buying a ticket with a credit card both for themselves and a fellow passenger, buying a ticket from a passenger's account credit or just validating, for example, a time or piece ticket after a transfer.\u00a0<\/div><div>\u00a0<\/div><div>One or two passengers out of 100 had some problem with check-in. As a result, they switched to another reader, followed the driver or showed a negative reaction. Thus, the reader failed to check in 1.8% people who attempted to service the display after boarding. This group may include situations where the reader is jammed but also where the passenger has no credit or an expired credit card or no money in their bank account.\u00a0<\/div><div>\u00a0<\/div><div>For the research, the most used public transport lines and the least used ones were selected in equal proportions. Thus, both situations when there are few passengers in the vehicles and moments when there are a large number of passengers in the vehicles, including those who need to check in at the display, were examined. The research was carried out for 14 days on weekdays and weekends from 5:00 am to 8:00 pm. It therefore included situations with front door boarding after 7pm. The study participants were always in the cars for the entire journey from end to end and continuously filled in pre-prepared sheets in which they sorted the passengers into different groups according to their performance in the check-in process or whether they reached a successful check-in. There was always one observer in the short cars and two in the articulated cars.\u00a0<\/div><div>\u00a0<\/div><div><em>\u201eWe really spent a lot of time on the methodological setup of the research to get the quantitative data we needed as accurately as possible. The aim was to record passenger check-in, their occurrence by different categories of time and place, and to identify potential problems,\u201c<\/em>\u00a0Miroslav Joukl, PhD from the University of Hradec Kr\u00e1lov\u00e9.\u00a0<em>\u201eOur students were trained before the research started in the cars, which introduced them to the assignment in context and explained the current system of check-in in Hradec Kr\u00e1lov\u00e9 public transport,\u201c<\/em>\u00a0Joukl added.\u00a0<\/div><div>\u00a0<\/div><div>According to the result of the research, it can be concluded that the absolute majority of passengers can handle check-in with the on-board reader without any problems. Even so, the transport company plans to continue monitoring, evaluating and improving the system. The immediate goal is to try to speed up the purchase of short tickets.<\/div><div>\u00a0<\/div><div><div><strong>David Poznik<\/strong><\/div><div><strong>Head of Marketing and Communications<\/strong><\/div><div>T +420 495 089 203 \u25cf M +420 724 740 880 \u25cf poznik@dpmhk.cz<\/div><\/div><\/div><div>\u00a0<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7cf18c4c e-flex e-con-boxed e-con e-parent\" data-id=\"7cf18c4c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>V\u00fdzkum Univerzity Hradec Kr\u00e1lov\u00e9: Cestuj\u00edc\u00ed koup\u00ed j\u00edzdenku p\u0159es elektronickou \u010dte\u010dku bez probl\u00e9mu Sou\u010dasn\u00fd odbavovac\u00ed syst\u00e9m funguje v\u202fhradeck\u00e9 MHD od dubna 2023. Od t\u00e9 doby mohou cestuj\u00edc\u00ed mimo jin\u00e9 nakupovat j\u00edzdenky pro sebe i spolucestuj\u00edc\u00ed pouh\u00fdm p\u0159ilo\u017een\u00edm platebn\u00ed karty k\u202fvozov\u00e9 \u010dte\u010dce. A pr\u00e1v\u011b displeje pro n\u00e1kup j\u00edzdenek a jejich obsluha byly hlavn\u00edm t\u00e9matem v\u00fdzkumu. Od 16. [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":13484,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[85],"tags":[],"class_list":["post-5193","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tiskova-zprava"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>V\u00fdzkum Univerzity o odbavovac\u00edm syst\u00e9mu v MHD Hradce Kr\u00e1lov\u00e9 - Dopravn\u00ed podnik m\u011bsta Hradce Kr\u00e1lov\u00e9<\/title>\n<meta name=\"description\" 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