Quality

• 100 % to fulfil the contracts concluded with customers in certified processes, i.e. in the processes of public transport, internal and external service and painting in all the specified parameters (quality of the work performed, delivery date, or other parameters that are specified in the contracts), in the case of public transport, especially the parameters specified in the contract for public services in the Decree on safety in passenger transport and the specified criteria are the responsibility of the owners of the processes of bus and trolleybus transport and internal and external service,
  
  
• to keep costs within the planned level so that the company is able to meet the set economic targets while seeking new internal and external economic resources - the responsibility of the individual process owners,
  
  
• ensure passenger and customer satisfaction. A regular survey will be announced to monitor passenger satisfaction and preferences. With a rating of 0 - 3, the average score will not fall below 2.4. Internal and external service customers will be contacted personally at the end of the year and their requests, comments and suggestions will be recorded - the responsibility for announcing and processing the results of the survey lies with the management, and the process owners for the outputs from the internal and external service and THD process operations,

o improve and simplify the fare offer
o improve travel comfort
o improve overall passenger information
o to adapt the range of the network and frequency of public transport services to the needs of passengers, after the implementation of camera systems, to be based on specific needs
o Improve the appearance of bus stop areas (waiting areas and signs),

• to increase the number of passengers and customers through quality work and service delivery,
  see individual process cards, develop pro-customer behaviour of employees - all employees who come into contact with customers or passengers (drivers, information officers, service employees, etc.) are familiarised with the company's customer-friendly behaviour through their supervisors - it is the responsibility of the senior employees,

o improve communication with employees to improve their motivation
o Prioritise public transport for social events
o Conduct training for drivers with disciplinary infractions against passengers,

• Maintain a reduced number of legitimate complaints registered against public transport - the Head of the Centre is responsible,
  
  
• Increase the overall awareness and information about public transport among residents and visitors,
  
  
• improve the company's image through new marketing practices,
  
  
• exclude as far as possible the overlapping departures of DD vehicles from THD - the owner of the THD process is responsible,
  
  
• include questions related to the use of THD in the satisfaction survey - the management of the company - the survey sponsor - is responsible.

 

Enviroment

• Comply with established standards for traction power and diesel fuel consumption required for operation
  public transport vehicles - responsibility lies with the owners of the bus and trolleybus processes (see process cards),
  
  
• to minimise the risks of release of hazardous substances into the environment by preventive measures so that no accident or operational accident with release of hazardous substances occurs within the specified period - the owner of the internal and external service process (see process card) in cooperation with the RŽP,
  
  
• use modern environmentally friendly technologies by purchasing new public transport vehicles that meet European emission standards - the company's management is responsible,
  
  
• Monitor the carbon footprint, take decarbonisation measures.

 

OHS

• to ensure the safety of company employees, visitors and passengers through prevention programs so that no injuries to visitors and passengers are caused by company activities and to reduce the number of incapacitating workplace injuries - process owners are responsible,
  
  
• Ensure, through health promotion programmes for occupations exposed to increased workload, that the incidence of new occupational diseases is 0 for a specified period - process owners are responsible,
  
  
• Continue the Efficient Driving for Drivers event on the polygon for handling critical situations in traffic,
  
  
• Ensure that staff comments are regularly sought through an internal survey,
  
  
• identify the requirements of stakeholders in the field of OSH and EMS,
  
  
• ensure safe and healthy working conditions for the company's employees,
  
  
• Ensure cooperation with staff in identifying hazards and addressing identified risks.